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The Thoughtful Body ™Ltd Privacy Statement
We at The Thoughtful Body™ Limited offer personal and educational services in the health and fitness industry. This privacy statement outlines our policy and commitment to your Data Security and Privacy.
This Privacy Policy is designed to help you understand what information we gather, how we use it, what we do to protect it, and to assist you in making informed decisions when using our Service. This policy informs you of what types of information we collect from you, how it is used by us, how we share or don’t share it with others. It also informs you how you can manage the information we hold. Unless otherwise indicated below, this Privacy Policy applies to any website or other social media that references this Privacy Policy, any Company website/social media, as well as any data the Company may collect across partnered and unaffiliated sites.
For purposes of this Agreement, “Service” refers to the Company’s service which can be accessed via our services (website/socialmedia/workshops/online training/teacher training/individual services) or at www.thethoughtfulbody.com or through our mobile application. The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of Service.
Paid membership
Please be aware that if you are a member of any of our paid membership programmes or online education programmes then opting out under this policy may result in a cancellation of your membership. This may mean that you may have to re-subscribe which may involve a new membership fee which may result in a reinstatement fee. Should you intentionally or accidentally unsubscribe from our mailings we may e mail you to verify that you intended to cancel your membership
I. CONSENT
By accessing our Service, you accept our Privacy Policy and Terms of Use, and you consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy. In addition, by using our Service, or services across partnered and unaffiliated sites, you are accepting the policies and practices described in this Privacy Policy. Each time you visit our website, or use our Service, and any time you voluntarily provide us with information, you agree that you are consenting to our collection, use and disclosure of the information that you provide, and you are consenting to receive emails or otherwise be contacted, as described in this Privacy Policy. We only collect information which is necessary, relevant and adequate for the purpose you are providing it for. Whether or not you register or create any kind of account with us, this Privacy Policy applies to all users of the website and the Service.
II. INFORMATION WE COLLECT
We may collect both “Non-Personal Information” and “Personal Information” about you. “Non-Personal Information” includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences and interests you submit and preferences that are generated based on the data you submit and number of clicks. we may also collect other information relevant to any offers, free downloads or giveaways
“Personal Information” includes information that can be used to personally identify you, such as your name
(including title) , address, phone number, date of birth, email address.
Business transactions
Whenever you use our services in a business context such as our teacher trainings, workshops, buying products from our site, we may collect further information from you. This may include some or all of the following:
We also collect details of any transactions and customer orders between you and us. These details are held securely and are not passed on to our partners or third parties. These transactions are not stored on our website and we do not hold your personal financial information. Our standard practices include using secure third-party payment processors for any online payments to us. Any of your information collected by these secure third-party processors is subject to their own privacy policies. Please ensure that you read these policies before purchasing using their system. By choosing to use this service you agree to take responsibility for your transaction and that we will have no liability in connection with the actions or inactions of these transactions or gathering of data.
Please note that any information you may send, post or deliver to us, either electronically or otherwise, regardless of whether we have committed not to collect it as part of our standard practices also fall under this policy.
In addition, we may also track information provided to us by your browser or by our mobile application when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We use this information for, among other things, the operation of the Service, to maintain the quality of the Service, to provide general statistics regarding use of the Service and for other business purposes. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal Information about that user and keep a record of the user’s preferences when utilising our services, both on an individual and aggregate basis. The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser. Persistent cookies can be removed by following your Internet browser help file directions. If you choose to disable cookies, some areas of the Service may not work properly.
What we do not collect
For the benefit of your privacy and security, we do not collect any of the following information:
We are committed to ensuring that your information is secure. If you suspect fraud or foul play then please contact us immediately. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online, including the choice of our third-party payment monetary processors.
III. HOW WE USE AND SHARE INFORMATION
Personal Information:
In general, we do not sell, trade, rent or otherwise share your Personal Information with third parties without your consent. We may share your Personal Information with vendors and other third-party providers who are performing services for the Company. In general, the vendors and third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide for the Company. For example, when you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, you consent to our collecting and using such personal information for that specific purpose, including by transmitting such information to our vendors (and their service providers) performing these services for the Company.
However, certain third-party service providers, such as payment processors, have their own privacy policies in respect of the information that we are required to provide to them in order to use their services. For these third-party service providers, we recommend that you read their privacy policies so that you can understand the manner in which your Personal Information will be handled by such providers.
In addition, we may disclose your Personal Information if required to do so by law or if you violate our Terms of Use.
Non-Personal Information:
In general, we use Non-Personal Information to help us improve the Service and customise the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns of the Service. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our sole discretion.
How do we use this information ?
Your information may be used in the following ways:
1. Newsletter. We may send you a monthly newsletter which will include promotions, events, products, services or information which we think may be of interest to you. We don’t want to bombard you so we aim to make this information relevant to you.
2. Blog. We may send you a monthly blog updates on topics that are relevant to your business.
3. E mail. We may contact you regarding enquiries you have made to our products and services.
You can withdraw your consent at any time by contacting us where we will personally deal with it for you.
IV. HOW WE PROTECT INFORMATION
We implement reasonable precautions and follow industry best practices in order to protect your Personal Information and ensure that such Personal Information is not accessed, disclosed, altered or destroyed. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such precautions. By using our Service, you acknowledge that you understand and agree to assume these risks.
Updating of your information.
Sometimes we will request that you update your information. This will be used will be used to make our business safe, effective and efficient. It may include:
1. To inform you of updates to our terms and conditions and policies.
2. To protect your information against loss, damage, theft or unauthorised access.
This is for network, online and information security purposes.
3. Asking you to verify the information that we hold about you and whether it is accurate and up to date. This is create a better understanding of you as a customer and prevent fraud and give you the opportunity to opt out of our mailing list and newsletter.
4. We will never ask you for updates on any financial transactions we have made in the past. If you were to receive unsolicited information from what appears to be our company, do not give the information and contact us immediately.
5. To analyse, evaluate and improve our products and services so that your visit and use of our website, newsletters, products, services and teacher training services are more useful and enjoyable.
6. To analyse and research the market. This may include contacting you with a survey about our services. This allows us to better understand you as a customer and offer you more tailored services, products and offers that could be of interest to you.
be able to find more information or contact us.
Some of our advertisers may occasionally use cookies, web beacons, or similar technologies over which we have no control. These technologies are used to provide you with tailored advertisements to items and products that you have shown interest when you have been browsing on ours site and other sites you have visited. Through these methods these vendors may collect non-personal data such as your browser type, your operating system, web pages visited, time of visits, content viewed, ads viewed, and other clickstream data. These advertising service vendors are subject to their own privacy policies and not ours. You and we hereby agree that we will have no liability in connection with the actions or inactions of advertisers or vendors. You should make yourself aware of their policies.
9. If you have asked us not to contact you for marketing, newsletter or mailing list purposes, we will keep a record of this on our suppression lists in order to be able to comply with your request
10. As our company works internationally there may be some instances where your information is processed or stored outside of the EU. In those instances, we will ensure that appropriate safeguards are in place to protect your data (for transfer and storage) as required by applicable law.
You can withdraw your consent at any time by contacting us.
V. YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION
You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user via our Service, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail. Please note that notwithstanding the promotional preferences you indicate by either unsubscribing or opting out in the Settings section of the Site, we may continue to send you administrative emails including, for example, periodic updates to our Privacy Policy.
How do I unsubscribe?
If at any time you would like to unsubscribe you can do so by the following methods:
1. E mail us directly with the words unsubscribe in the subject line.
2. Click the unsubscribe link at the bottom of any mailing to you.
VI. WEEBLY
Our Service is hosted by Weebly, Inc. (“Weebly”). Weebly provides us with the online e-commerce platform that allows us to provide the Service to you. Your information, including Personal Information, may be stored through Weebly’s servers. By using the Service, you consent to Weebly’s collection, disclosure, storage, and use of your Personal Information in accordance with Weebly’s privacy policy available at https://www.weebly.com/privacy.
VII. LINKS TO OTHER WEBSITES
As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Service. Therefore, this Privacy Policy does not apply to your use of a third-party website accessed by selecting a link via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them. You should be aware that it is your choice to follow these links if they are of interest to you. Once you have left our site we do not have any control over how those websites collect and collate your personal data. It is your choice to follow these links and you should be careful as to what information you choose to give these sites. You should read the Privacy Policy of the site you visit.
VIII. AGE OF CONSENT
By using the Service, you represent that you are at least 18 years of age.
IX. CHANGES TO OUR PRIVACY POLICY
The Company reserves the right to change this Privacy Policy and our Terms of Use at any time. If we decide to change this Privacy Policy, we will post these changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Any such modifications become effective upon your continued access to and/or use of the Service five (5) days after we first post the changes on the website or otherwise provide you with notice of such modifications. It is your sole responsibility to check this website from time to time to view any such changes to the terms of this Privacy Policy. If you do not agree to any changes, if and when such changes may be made to this Privacy Policy, you must cease access to this website. If you have provided your email address to us, you give us permission to email you for the purpose of notification as described in this Privacy Policy.
X. MERGER OR ACQUISITION
In the event we (or Weebly) undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our (or Weebly’s) assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes here so that you may opt out of the new information practices. We suggest that you check this Privacy Policy periodically if you are concerned about how your information is used.
XI. EMAIL COMMUNICATIONS & OPTING OUT
We will send you Service-related announcements on occasions when it is necessary to do so. For instance, if our Service is temporarily suspended for maintenance, or a new enhancement is released, which will affect the way you use our Service, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. Based upon the Personal Information that you provide us, we may communicate with you in response to your inquiries to provide the services you request and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes. We may also use your Personal Information to send you updates and other promotional communications. If you no longer wish to receive those email updates, you may opt-out of receiving them by following the instructions included in each update or communication.
XII. CONTACT US & WITHDRAWING CONSENT
If you have any questions regarding this Privacy Policy or the practices of this Site, or wish to withdraw your consent for the continued collection, use or disclosure of your Personal Information, please contact us by sending an email.
How long do we keep your information for?
We will hold personal information in an identifiable format for no longer than is necessary. If you continue to be a customer or otherwise have a relationship with us we will continue to hold personal information about you. If we have obtained your details in connection with a prospective relationship or enquiry we will hold that information until you unsubscribe for our mailings.
Once our relationship has ended we hold your personal information for 6 years from the date our relationship ends. We hold your personal information for this period to establish, bring or defend legal claims.
Where you have given us your personal information following a request for information on our products and services we will hold this information for 1 year and 6 months from the date we collect that information, unless during that period we form a relationship with you e.g. you attend one of our courses or purchase from us.
The exceptions to the time periods mentioned above are where:
Last Updated: This Privacy Policy was lat updated 03.06.2020
This Privacy Policy is designed to help you understand what information we gather, how we use it, what we do to protect it, and to assist you in making informed decisions when using our Service. This policy informs you of what types of information we collect from you, how it is used by us, how we share or don’t share it with others. It also informs you how you can manage the information we hold. Unless otherwise indicated below, this Privacy Policy applies to any website or other social media that references this Privacy Policy, any Company website/social media, as well as any data the Company may collect across partnered and unaffiliated sites.
For purposes of this Agreement, “Service” refers to the Company’s service which can be accessed via our services (website/socialmedia/workshops/online training/teacher training/individual services) or at www.thethoughtfulbody.com or through our mobile application. The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of Service.
Paid membership
Please be aware that if you are a member of any of our paid membership programmes or online education programmes then opting out under this policy may result in a cancellation of your membership. This may mean that you may have to re-subscribe which may involve a new membership fee which may result in a reinstatement fee. Should you intentionally or accidentally unsubscribe from our mailings we may e mail you to verify that you intended to cancel your membership
I. CONSENT
By accessing our Service, you accept our Privacy Policy and Terms of Use, and you consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy. In addition, by using our Service, or services across partnered and unaffiliated sites, you are accepting the policies and practices described in this Privacy Policy. Each time you visit our website, or use our Service, and any time you voluntarily provide us with information, you agree that you are consenting to our collection, use and disclosure of the information that you provide, and you are consenting to receive emails or otherwise be contacted, as described in this Privacy Policy. We only collect information which is necessary, relevant and adequate for the purpose you are providing it for. Whether or not you register or create any kind of account with us, this Privacy Policy applies to all users of the website and the Service.
II. INFORMATION WE COLLECT
We may collect both “Non-Personal Information” and “Personal Information” about you. “Non-Personal Information” includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences and interests you submit and preferences that are generated based on the data you submit and number of clicks. we may also collect other information relevant to any offers, free downloads or giveaways
“Personal Information” includes information that can be used to personally identify you, such as your name
(including title) , address, phone number, date of birth, email address.
Business transactions
Whenever you use our services in a business context such as our teacher trainings, workshops, buying products from our site, we may collect further information from you. This may include some or all of the following:
- Name (including title)
- Your job title
- Your qualifications
- Your business address
- Phone number
- Date of birth
- Company details ( some of which we may obtain from online or public business directories)
- Email address
We also collect details of any transactions and customer orders between you and us. These details are held securely and are not passed on to our partners or third parties. These transactions are not stored on our website and we do not hold your personal financial information. Our standard practices include using secure third-party payment processors for any online payments to us. Any of your information collected by these secure third-party processors is subject to their own privacy policies. Please ensure that you read these policies before purchasing using their system. By choosing to use this service you agree to take responsibility for your transaction and that we will have no liability in connection with the actions or inactions of these transactions or gathering of data.
Please note that any information you may send, post or deliver to us, either electronically or otherwise, regardless of whether we have committed not to collect it as part of our standard practices also fall under this policy.
In addition, we may also track information provided to us by your browser or by our mobile application when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We use this information for, among other things, the operation of the Service, to maintain the quality of the Service, to provide general statistics regarding use of the Service and for other business purposes. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal Information about that user and keep a record of the user’s preferences when utilising our services, both on an individual and aggregate basis. The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser. Persistent cookies can be removed by following your Internet browser help file directions. If you choose to disable cookies, some areas of the Service may not work properly.
What we do not collect
For the benefit of your privacy and security, we do not collect any of the following information:
- Your bank account details.
- Credit card or debit card numbers, except for the details required by our third party payment processor
- Social security numbers.
- Tax identification numbers.
We are committed to ensuring that your information is secure. If you suspect fraud or foul play then please contact us immediately. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online, including the choice of our third-party payment monetary processors.
III. HOW WE USE AND SHARE INFORMATION
Personal Information:
In general, we do not sell, trade, rent or otherwise share your Personal Information with third parties without your consent. We may share your Personal Information with vendors and other third-party providers who are performing services for the Company. In general, the vendors and third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide for the Company. For example, when you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, you consent to our collecting and using such personal information for that specific purpose, including by transmitting such information to our vendors (and their service providers) performing these services for the Company.
However, certain third-party service providers, such as payment processors, have their own privacy policies in respect of the information that we are required to provide to them in order to use their services. For these third-party service providers, we recommend that you read their privacy policies so that you can understand the manner in which your Personal Information will be handled by such providers.
In addition, we may disclose your Personal Information if required to do so by law or if you violate our Terms of Use.
Non-Personal Information:
In general, we use Non-Personal Information to help us improve the Service and customise the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns of the Service. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our sole discretion.
How do we use this information ?
Your information may be used in the following ways:
1. Newsletter. We may send you a monthly newsletter which will include promotions, events, products, services or information which we think may be of interest to you. We don’t want to bombard you so we aim to make this information relevant to you.
2. Blog. We may send you a monthly blog updates on topics that are relevant to your business.
3. E mail. We may contact you regarding enquiries you have made to our products and services.
You can withdraw your consent at any time by contacting us where we will personally deal with it for you.
IV. HOW WE PROTECT INFORMATION
We implement reasonable precautions and follow industry best practices in order to protect your Personal Information and ensure that such Personal Information is not accessed, disclosed, altered or destroyed. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such precautions. By using our Service, you acknowledge that you understand and agree to assume these risks.
Updating of your information.
Sometimes we will request that you update your information. This will be used will be used to make our business safe, effective and efficient. It may include:
1. To inform you of updates to our terms and conditions and policies.
2. To protect your information against loss, damage, theft or unauthorised access.
This is for network, online and information security purposes.
3. Asking you to verify the information that we hold about you and whether it is accurate and up to date. This is create a better understanding of you as a customer and prevent fraud and give you the opportunity to opt out of our mailing list and newsletter.
4. We will never ask you for updates on any financial transactions we have made in the past. If you were to receive unsolicited information from what appears to be our company, do not give the information and contact us immediately.
5. To analyse, evaluate and improve our products and services so that your visit and use of our website, newsletters, products, services and teacher training services are more useful and enjoyable.
6. To analyse and research the market. This may include contacting you with a survey about our services. This allows us to better understand you as a customer and offer you more tailored services, products and offers that could be of interest to you.
be able to find more information or contact us.
Some of our advertisers may occasionally use cookies, web beacons, or similar technologies over which we have no control. These technologies are used to provide you with tailored advertisements to items and products that you have shown interest when you have been browsing on ours site and other sites you have visited. Through these methods these vendors may collect non-personal data such as your browser type, your operating system, web pages visited, time of visits, content viewed, ads viewed, and other clickstream data. These advertising service vendors are subject to their own privacy policies and not ours. You and we hereby agree that we will have no liability in connection with the actions or inactions of advertisers or vendors. You should make yourself aware of their policies.
9. If you have asked us not to contact you for marketing, newsletter or mailing list purposes, we will keep a record of this on our suppression lists in order to be able to comply with your request
10. As our company works internationally there may be some instances where your information is processed or stored outside of the EU. In those instances, we will ensure that appropriate safeguards are in place to protect your data (for transfer and storage) as required by applicable law.
You can withdraw your consent at any time by contacting us.
V. YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION
You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user via our Service, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail. Please note that notwithstanding the promotional preferences you indicate by either unsubscribing or opting out in the Settings section of the Site, we may continue to send you administrative emails including, for example, periodic updates to our Privacy Policy.
How do I unsubscribe?
If at any time you would like to unsubscribe you can do so by the following methods:
1. E mail us directly with the words unsubscribe in the subject line.
2. Click the unsubscribe link at the bottom of any mailing to you.
VI. WEEBLY
Our Service is hosted by Weebly, Inc. (“Weebly”). Weebly provides us with the online e-commerce platform that allows us to provide the Service to you. Your information, including Personal Information, may be stored through Weebly’s servers. By using the Service, you consent to Weebly’s collection, disclosure, storage, and use of your Personal Information in accordance with Weebly’s privacy policy available at https://www.weebly.com/privacy.
VII. LINKS TO OTHER WEBSITES
As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Service. Therefore, this Privacy Policy does not apply to your use of a third-party website accessed by selecting a link via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them. You should be aware that it is your choice to follow these links if they are of interest to you. Once you have left our site we do not have any control over how those websites collect and collate your personal data. It is your choice to follow these links and you should be careful as to what information you choose to give these sites. You should read the Privacy Policy of the site you visit.
VIII. AGE OF CONSENT
By using the Service, you represent that you are at least 18 years of age.
IX. CHANGES TO OUR PRIVACY POLICY
The Company reserves the right to change this Privacy Policy and our Terms of Use at any time. If we decide to change this Privacy Policy, we will post these changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Any such modifications become effective upon your continued access to and/or use of the Service five (5) days after we first post the changes on the website or otherwise provide you with notice of such modifications. It is your sole responsibility to check this website from time to time to view any such changes to the terms of this Privacy Policy. If you do not agree to any changes, if and when such changes may be made to this Privacy Policy, you must cease access to this website. If you have provided your email address to us, you give us permission to email you for the purpose of notification as described in this Privacy Policy.
X. MERGER OR ACQUISITION
In the event we (or Weebly) undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our (or Weebly’s) assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes here so that you may opt out of the new information practices. We suggest that you check this Privacy Policy periodically if you are concerned about how your information is used.
XI. EMAIL COMMUNICATIONS & OPTING OUT
We will send you Service-related announcements on occasions when it is necessary to do so. For instance, if our Service is temporarily suspended for maintenance, or a new enhancement is released, which will affect the way you use our Service, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. Based upon the Personal Information that you provide us, we may communicate with you in response to your inquiries to provide the services you request and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes. We may also use your Personal Information to send you updates and other promotional communications. If you no longer wish to receive those email updates, you may opt-out of receiving them by following the instructions included in each update or communication.
XII. CONTACT US & WITHDRAWING CONSENT
If you have any questions regarding this Privacy Policy or the practices of this Site, or wish to withdraw your consent for the continued collection, use or disclosure of your Personal Information, please contact us by sending an email.
How long do we keep your information for?
We will hold personal information in an identifiable format for no longer than is necessary. If you continue to be a customer or otherwise have a relationship with us we will continue to hold personal information about you. If we have obtained your details in connection with a prospective relationship or enquiry we will hold that information until you unsubscribe for our mailings.
Once our relationship has ended we hold your personal information for 6 years from the date our relationship ends. We hold your personal information for this period to establish, bring or defend legal claims.
Where you have given us your personal information following a request for information on our products and services we will hold this information for 1 year and 6 months from the date we collect that information, unless during that period we form a relationship with you e.g. you attend one of our courses or purchase from us.
The exceptions to the time periods mentioned above are where:
- The law requires us to hold your personal information for a longer period, or delete it sooner.
- Where you have raised a complaint or concern regarding a product or service offered by us, in which case we will retain your information for a period of 6 years following the date of that complaint or query.
- You exercise your right to have the information removed (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law.
Last Updated: This Privacy Policy was lat updated 03.06.2020
